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CALL WASHWORLD'S 24/7 TECH SUPPORT
24/7 Technical Support
"Hello! Thank you for calling Washworld Tech Support..."
Where's my Serial Number?
Need help? We are here! Really, we are! 24-Hour Tech Support with actual, living, breathing humans who work at Washworld.
Grab your serial number and give us a call.
Regular business hours
7:30 a.m. - 4:00 p.m. Central Time
+1 (920) 338-9278 (Outside the U.S.A.)
+1 (888) 315-7253 (Toll Free within the U.S.A)
After Hours:
+1 (920) 619-3954
If all representatives are busy and your call is forwarded to voicemail, please leave your name and contact information so we can return your call as soon as possible.
Prefer emailing?
Please fill out the form below
and we'll get back to you during normal business hours.
Serial Number
HOW TO FIND YOUR SERIAL NUMBER
WARNING
Hazardous voltage enclosed. Risk of electrical shock. Shut down and lock out all electrical power before performing maintenance. When performing maintenance that requires electrical power, use EXTREME CAUTION when working in the area of electrical current. Unintended start-up or contact with exposed or moving components can cause serious personal injury or death.
WARNING
The SYSTEM STOP Button prevents the wash equipment from operating. LOCKOUT electrical power to other systems at the main electrical disconnect. When performing maintenance that requires electrical power, use extreme caution in the areas of exposed components.
IMPORTANT
The SYSTEM STOP Button is NOT an acceptable LOCKOUT. Lockout the main electrical disconnects to isolate electrical power sources.
WARNING
Any electrical work should be performed ONLY by a qualified technician or electricians. Contact with exposed electrical components could cause extreme personal injury or death.
WARNING
Lockout and tag all electrical power before attempting maintenance. Use extreme caution when performing maintenance that requires enabled electrical systems. Electrical shock could cause death or serious personal injury. Inadvertent start-up could cause personal injury or equipment damage.
The serial number for your Washworld car wash is located inside your Ultimate Control Cabinet (UCC).
It's important to have your serial number before you give Tech Support a call. To find the serial number for your Washworld car wash, follow these steps:
STEP 1:
Locate your Ultimate Control Cabinet (UCC).
STEP 2:
Open the UCC door.
STEP 3:
Locate a white or silver decal on the inside of the UCC door in the upper left hand-corner. This will be a six-digit number.
EX: XX-XXX
World Class
CUSTOMER SERVICE
Just in case you need them, our knowledgeable and experienced technicians are available 24 hours a day, all year round. At Washworld we stand behind our car wash systems, so we provide the assistance to keep your wash going and growing. Our 24/7 technical support is another example of our mission to provide the best car washes with the best support.
Best of all, our unlimited telephone support is always FREE.
Washview®
24/7 TECH SUPPORT ACCESS
Washworld is known for our world-class customer service. Our Technical Support Department can assist operators day or night, 24/7, through Washworld’s exclusive Washview Remote. Washworld’s Washview Remote makes it possible for you and our technical professionals to track your wash site performance from anywhere in the world, often preventing the need for an on-site service call. Best of all, there is never a charge for our customer support after the sale.
At Washworld, we stand behind our vehicle wash systems and strive to provide the assistance you need so that you’re never alone. Our 24/7 technical support is yet another example of our motto, “Our World Revolves Around Your World”, in action.
Razor: CODE 1
Learn how to troubleshoot: Code 1 on the Washworld Razor - Entrance Timeout
Razor: CODE 2
Learn how to troubleshoot: Code 2 for the Razor - Speed Controller Overload
General Maint.
Learn current service reminders and general maintenance for the Washworld Razor.
Razor: CODE 7
Learn how to troubleshoot: Code 7 for the Washworld Razor - Arch Rotate Fail
